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Cancellations, Exchanges & Returns


Due to the unique natures of our range of products and our trade, we do not allow cancellations after you have submitted any Sales Order through our AEPL OnLine Store or any of our retail stores.


Once we have delivered or you have self-collected the Goods, we do not allow any exchange or return of the Goods from you.


We also do not make any refund at all after you have submitted any Sales Order through our AEPL OnLine Store or at any of our retail stores unless and until we have issued – and that you have shown us – our cancellation notice to you or that we have informed you by writing that there are pricing errors found in the Goods that you have ordered.  


Of course, we are a responsible vendor and, among other legal requirements, we do conduct our business in accordance to the Consumer Protection (Fair Trading) Act.


In this respect, we reserve the right to prove that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.


However, if the quality issue happens more than 6 months after delivery, you are required to disprove that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.


If such event happens, we ask that you bring the Goods back to us together with the guarantee card and the valid invoice that is issued by AEPL so as to show us the proof of purchase.


We also ask that, on returning the Goods to us, you also must at the same time return any gift, voucher, and accessories associated with the purchase of the Goods.


If we or any of our vendors are not able to repair the Goods within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Do note that the amount of the refund will take into account the current condition and state of the Goods which is resulting from your usage of it.


If delivery has taken place, then the refund will exclude delivery charges paid.


Bidet sprays, hand shower sets, and toilet bowl seat covers are not exchangeable and returnable once it is used as this is due to hygiene reasons. You may contact us for additional information.


In case of any refund, the Price paid with respect to the relevant Goods will be refunded to the credit card with which the purchase was made. If delivery has taken place, any refund will exclude the delivery charges paid.


Please note the normal processing time for refund requests is 4 - 6 weeks from date of request.


Risk of Loss or Damage

The risk of loss or damage to the Goods that you have purchased is yours once you have received upon our delivery or your self-collection and signed on our Delivery Order.

Therefore, we ask that you or your appointed representative/s carefully check the Goods upon our delivery or your self-collection before you or your appointed representative sign on our Delivery Order. 


We shall refuse to part with the Goods if you or your appointed representative refused to check upon our delivery or your self-collection, and additional delivery charges shall be levied if re-delivery needs to be scheduled.

7 Product Warranty

Insofar as Goods that are branded (a) Atlantic, (b) Archiano, (c) Axa, (d) Cassanova, (e) Fotile, (f) Geo Ceram, (g) Joden, (h) Kraan, and (i) Whitestone are concerned, we make no warranties except those stated in the relevant warranty card that is supplied – or warranty statement that is issued – with your Goods.


Insofar as Goods of any other brands that are not listed above, such Goods are sold on an "as-is where-is" basis, unless the manufacturer or importer or distributor or wholesaler or supplier of such Goods has issued a warranty card for such Goods, in which case such Goods are supplied and sold with the warranties issued and granted by the manufacturer or importer or distributor or wholesaler or supplier of such Goods only. You hereby agree to look solely to such manufacturer or importer or distributor or wholesaler or supplier for any claims – including cancellation or return - related to such warranties.


Limitation of Liability

These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Goods and performance of any service in relation to the transaction you have made with us and there are no other warranties, conditions or terms that are binding on us except those we have expressly stated here.


Any warranty, condition or term concerning the Goods which might otherwise be implied or incorporated in these terms and conditions by statute, common law or otherwise is hereby expressly excluded.


Notwithstanding the above statement, nothing in these terms and conditions (a) excludes, restricts or modifies any condition, warranty, right or liability implied into these terms and conditions (including any condition, warranty, right or liability imposed by the Unfair Contracts Terms Act (Cap. 396)) where to do so is illegal or would render any provision hereof void; or (b) shall limit or exclude any liability for death or personal injury caused by our negligence.

 


Subject to all that we have stated here, we shall not be liable to you for any loss of income, loss of profits, loss of contracts, or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability to you, be it whether in contract, in tort (including negligence) or otherwise, shall in no circumstances exceed the price of the Goods paid by you to us.

 
 





 
 
 
 

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