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E-COMMERCE, coming your way in the near future. 

 

When you purchase any goods from our company, Asia Excel Pte Ltd ("AEPL"), through our online store at www.asiaexcel.com.sg (the "AEPL OnLine Store") or any of our retail stores in Singapore, it means that your online purchases are governed by the Terms and Conditions set out below. By using our web site, AEPL OnLine Store, you agree to be bound by our conditions of use (set out below), and all disclaimers and terms and conditions that appear elsewhere on the AEPL OnLine Store site. We reserve the right to amend and/or add any term and condition without giving you notice before we do so.

 

Definitions

 

When we use "we", “our”, and "us", it means AEPL.

 

When we use "you" and “your”, it means the person, firm or company purchasing the

Goods indicated in your Sales Order.

 

Unless we specified different meanings to it, any word spelt with initial capitalised letters are defined terms and must only bear the meanings set out in our terms and conditions.

 

Unless and until the context here requires different interpretations, (i) expressions of the singular may indicate the plural and vice versa, (ii) expressions of any particular gender includes all other genders and (iii) expressions of firm and company may also indicate natural persons and vice versa.

 

Defined Terms

 

In these terms and conditions:-

 

"Acknowledgement" means that we have sent email to inform you that we have received your Sales Order.

 

"Agreement" means that all of these terms and conditions together with your Sales Order and the Sales Confirmation;

 

"AEPL" means our company, Asia Excel Pte Ltd;

 

"Goods" means any product listed on our AEPL OnLine Store or our retail stores and it also includes any service that we indicate on our AEPL OnLine Store;

 

"Invoice" means the invoice issued by us to you showing the price of your Goods and this is also your proof of purchase when we ask you for it;

 

"Price" means the price assigned to any Goods as shown in our AEPL OnLine Store and our retail stores;

 

"Sales Order" means the purchase you have made on our AEPL OnLine Store in www.asiaexcel.com.sg electronically and our retail stores;

 

"Sales Transaction Number" means a set of number issued by us showing that we have received your Sales Order.

 

We only accept submission of Sales Order or any other form of request from persons whom are aged 18 years and.

 

 

1 Payment

 

1.1 Sales Order Submitted Online

 

All Sales Orders that you have submitted to AEPL through our AEPL OnLine Store do mean that you have made us an offer to purchase the Goods at the published Price, and that you are not allowed to cancel your Sales Order after it has been submitted with your payment.

 

All Sales Orders that you have submitted to AEPL through our AEPL OnLine Store do not mean that we have accepted your Sales Order. All Sales Orders are only deemed as accepted upon receipt of a confirmation e-mail which you should receive within the next 2 working days (Mondays to Fridays 9:00am to 5:30pm) after placing your order online.

 

We have the right to reject your Sales Orders until it has been accepted by us and that we have delivered the Goods to you.

 

Therefore, for any possible reason and without having to inform you, we can cancel any Sales Order that has been confirmed by you and paid for by you, for any reason whatsoever, and we shall not be liable to you for the cancellation of your Sales Order/s.

 

If such cancellation happens, we will refund you the price of the Goods that you have purchased.

 

1.2 Payment Terms

 

All Prices stated in our our AEPL OnLine Store and our retail stores are inclusive of Goods and Services Tax (“GST”).

 

All payments to be made through our our AEPL OnLine Store must only be made using credit or debit card.

 

We may arrangement other modes of payment from time to time and you will be informed via our AEPL OnLine Store.

 

1.3 Payment Processing

 

Our AEPL OnLine Store accepts card payments via VISA® and MASTERCARD® credit or debit cards.

 

 

 

 

 

2 Errors Found on Our AEPL OnLine Store

 

All Prices and availability of Goods are subject to change from time to time without notice to you.

 

Any error found our our AEPL OnLine Store will be corrected where it is discovered by us.

 

We reserve the right to correct all errors, inaccuracies or omissions and also to cancel any Sales Order that has been submitted to us, regardless whether or not it has been confirmed by us and regardless whether or not your credit card has been charged.

 

If your credit card has been charged for the Goods and your Sales Order is cancelled by us, we will issue a credit to your credit card account for the amount that you credit card has been charged.

 

If you are not fully satisfied with your purchase, you may return it in accordance with the terms and conditions set out in "Cancellations, Exchanges and Returns" below.

 

 

3 Delivery and Collection Conditions

 

3.1 Delivery

 

We will charge a delivery fee of S$30.00 for every Sales Order if you choose for the Goods to be delivered to you.

 

Delivery of any Sales Order through our AEPL OnLine Store or our retail stores will only be delivered to addresses within Singapore.

 

We do not make delivery outside Singapore or to post office boxes.

 

Our representative will call you within the next 2 working days (Mondays to Fridays 9:00am to 5:30pm) after you have submitted Sales Order online to arrange for delivery.

 

3.2 Self-Collection

 

You can choose for the Goods to be collected from our retail stores at IMM Building or Marina Square.

 

Please bring along these items at the time of collection:

·         Your NRIC

·         The credit card that you have used to charge for the Goods purchased

·         The confirmation email from AEPL

 

All self-collection can be done 4 calendar days (Mondays to Fridays 11:00am to 8:30pm) after the confirmation of your Sales Order or the date stated in your purchase confirmation email at the stated retail store during the opening hours.

You must collect your Goods within 14 calendar days when you have been informed by us that the Goods are ready for collection.

 

For any Sales Order whereby we have not received any payment, we will cancel the Sales Order if you do not collect your purchase/s within 14 days of the stated date.

 

For any Sales Order whereby we have received full or partial payment, we will have the rights not to fulfil the Sales Order if you do not collect your purchase/s within 14 days of the stated date, and any payment received will be forfeited by us.

 

 

4 AEPL Installation Policy

 

Where required, installation is handled by our trained installation contractors.

 

All ceramic WC are charged at SGD$100.00 per set.

All ceramic wash basins are charged at SGD$60.00 each.

All basin mixers are charged at SGD$60.00 each.

All bath and shower mixers (Non Conceal) are charged at SGD$60.00 per set.

All shower systems are charged at SGD$150.00 per set.

All sinks (W/O Alteration) are charged at SGD$150.00 each.

All bathroom accessories (8 pieces) are charged at SGD$80.00 per set.

All instant heaters are charged at SGD$50.00 each.

All storage heaters (Exposed) are charged at SGD$100.00 each.

All storage heaters (W/O Alteration of F.Ceiling) are charged at SGD$150.00 each.

All cooking hobs are charged at SGD$60.00 each.

All slim cooking hoods are charged at SGD$60.00 each.

All chimneys are charged at SGD$60.00 each.

All ovens are charged at SGD$60.00 each.

 

 

5 Cancellations, Exchanges & Returns

 

Due to the unique natures of our range of products and our trade, we do not allow cancellations after you have submitted any Sales Order through our AEPL OnLine Store or any of our retail stores.

 

Once we have delivered or you have self-collected the Goods, we do not allow any exchange or return of the Goods from you.

 

We also do not make any refund at all after you have submitted any Sales Order through our AEPL OnLine Store or at any of our retail stores unless and until we have issued – and you have shown us – our cancellation notice to you or that we have informed you by writing that there are pricing errors found in the Goods that you have ordered.   

 

Of course, we are a responsible vendor and, among other legal requirements, we do conduct our business in accordance to the Consumer Protection (Fair Trading) Act.

 

In this respect, we reserve the right to prove that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

 

However, if the quality issue happens more than 6 months after delivery, you are required to disprove that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

 

If such event happens, we ask that you bring the Goods back to us together with the guarantee card and the valid invoice that is issued by AEPL so as to show us the proof of purchase.

 

We also ask that, on returning the Goods to us, you also must at the same time return any gift, voucher, and accessories associated with the purchase of the Goods.

 

If we or any of our vendors are not able to repair the Goods within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Do note that the amount of the refund will take into account the current condition and state of the Goods which is resulting from your usage of it.

 

If delivery has taken place, then the refund will exclude delivery charges paid.

 

Bidet sprays and hand shower sets are not exchangeable and returnable once it is used as this is due to hygiene reasons. You may contact us for additional information.

 

In case of any refund, the Price paid with respect to the relevant Goods will be refunded to the credit card with which the purchase was made. If delivery has taken place, any refund will exclude the delivery charges paid.

 

Please note the normal processing time for refund requests is 4 - 6 weeks from date of request.

 

 

6 Risk of Loss or Damage

 

The risk of loss or damage to the Goods that you have purchased is yours once you have received upon our delivery or your self-collection and signed on our Delivery Order.

 

Therefore, we ask that you carefully check the Goods upon our delivery or your self-collection before you sign on our Delivery Order.  

 

 

7 Product Warranty

 

Insofar as Goods that are branded (a) Atlantic, (b) Archiano, (c) Axa, (d) Cassanova, (e) Fotile, (f) Geo Ceram, (g) Joden, (h) Kraan, and (i) Whitestone are concerned, we make no warranties except those stated in the relevant warranty card that is supplied – or warranty statement that is issued – with your Goods.

 

Insofar as Goods of any other brands that are not listed above, such Goods are sold on an "as-is where-is" basis, unless the manufacturer or importer or distributor or wholesaler or supplier of such Goods has issued a warranty card for such Goods, in which case such Goods are supplied and sold with the warranties issued and granted by the manufacturer or importer or distributor or wholesaler or supplier of such Goods only. You hereby agree to look solely to such manufacturer or importer or distributor or wholesaler or supplier for any claims related to such warranties.

 

 

 

 

8 Limitation of Liability

 

These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Goods and performance of any service in relation to the transaction you have made with us and there are no other warranties, conditions or terms that are binding on us except those we have expressly stated here.

 

Any warranty, condition or term concerning the Goods which might otherwise be implied or incorporated in these terms and conditions by statute, common law or otherwise is hereby expressly excluded.

 

Notwithstanding the above statement, nothing in these terms and conditions (a) excludes, restricts or modifies any condition, warranty, right or liability implied into these terms and conditions (including any condition, warranty, right or liability imposed by the Unfair Contracts Terms Act (Cap. 396)) where to do so is illegal or would render any provision hereof void; or (b) shall limit or exclude any liability for death or personal injury caused by our negligence.

 

Subject to all that we have stated here, we shall not be liable to you for any loss of income, loss of profits, loss of contracts, or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

 

Our maximum aggregate liability to you, be it whether in contract, in tort (including negligence) or otherwise, shall in no circumstances exceed the price of the Goods paid by you to us.

 

 

9 Product Display and Colours

 

In our AEPL OnLine Store website, we always attempt to display product images shown on the website to be as accurately as possible.

 

However, we cannot ensure that the colour you see matches the product colour of the actual Goods.

 

Therefore, we will assume that, other than any visible defect upon inspection, you will accept the Goods upon our delivery or your self-collection.

 

Further, if you find any image of accessories or furnishings included in any product image shown in our AEPL OnLine Store, all such images are used purely for illustration purposes and will not be included in the final sale of the Goods.

 

 

10 Reviews, Comments, Communications and Other Contents

 

As long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam", you may post reviews, comments and other contents; and submit suggestions, ideas, comments, questions, or other information in our website.

 

You must not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a credit card or any other matter, otherwise, we will have the right to remove or edit such contents.

If you choose to post contents or submit materials, and once you have done so, do note that you have granted AEPL a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

 

You grant AEPL and any sub-licensees the right to use the name that you submit in connection with such contents.

 

You also represent and warrant that you own or otherwise control all of the rights to the content that you post; that the contents that you have posted are accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify AEPL for all claims resulting (whether directly or indirectly) from content you have supplied or posted.

 

AEPL has the right but not the obligation to monitor and edit or remove any activity or content.

 

AEPL will not take any responsibility and assumes no liability for any content posted by you or any other parties.

 

Do contact us directly if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, and please do not submit this feedback through a product review.

 

 

11 Variation

 

We have the right to amend, vary and change all these terms and conditions at our discretion at any time without giving you any notice.

 

You should visit and review the up-to-date Conditions of Use, Legal Notices and Privacy Policy that will apply to your transactions and use of this site every time you use our AEPL OnLine Store.

 

In the unlikely event that you are dissatisfied with any content of our AEPL OnLine Store, you agree that your sole and exclusive remedy is to discontinue using our AEPL OnLine Store.

 

We will assume that you have accepted the up-to-date Conditions of Use, Legal Notices and Privacy Policy, its amendments, variations and changes to these terms and conditions once you have chosen to continue the use of our AEPL OnLine Store or to submit of any Sales Order or other request to us.

 

12 Disclaimers

 

Our AEPL OnLine Store is provided to users on “as-is where-is” and “as available” bases, and by using our AEPL OnLine Store, you expressly agree that use of the AEPL Webstore is entirely at your sole risk.

 

Neither our company nor our affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of our AEPL OnLine Store will be uninterrupted or error-free.

 

Neither our AEPL OnLine Store nor our Associates warrant the accuracy, integrity or completeness of the content provided on our AEPL OnLine Store or the products or services offered for sale on our AEPL OnLine Store.

 

Further, we make no representation that content provided on our AEPL OnLine Store is applicable to, or appropriate for use in, locations outside of the Republic of Singapore.

 

We and our Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by our AEPL OnLine Store or our Associates shall create any warranty in any sense of the word.

 

Under no circumstances shall we or our Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use our AEPL OnLine Storee, including but not limited to reliance by you on any information obtained from our AEPL OnLine Store that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance.

 

The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of AEPL has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through our AEPL OnLine Store.

 

 

13 Entire Agreement

 

Together with your Sales Order that you have submitted, all these terms and conditions here constitute the one entire agreement between us and you in relation to your purchase of the Goods and it will supersede all other statements or other agreements (oral or written) that could have been possibly made between you and us.

 

 

 

 

14 Termination of Use

 

AEPL may, in its sole discretion, terminate your account or your use of our AEPL OnLine Store at any time without the need to inform you.

 

You are personally liable for any order that you place or charges that you incur before your account is terminated if it has happened.

We reserve the right to change, suspend or discontinue all or any aspects of our AEPL OnLine Store at any time without prior notice.

 

 

15 Contracts (Rights of Third Parties) Act (Cap. 53B)

 

Any party who is not a party these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap.53B) to enforce any of these terms and conditions.

 

 

16 Governing Law

 

These terms and conditions shall be governed by the laws of the Republic of Singapore. Both you and we irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Singapore.

 

 

17 Exclusivity of Products

 

Not all products available online our AEPL OnLine Store are available in all of our retail stores. The products, variants, pricing and availability shown on our AEPL OnLine Store may not be the same as any or all of our retail stores.

 

 
 





 
 
 
 

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